Return exchange refund store credit


Unused.


'As new’ in appearance - no signs of wear, use, installation or damage


In original packaging, which is in perfect condition (including all tags still attached)


Being returned within 60 days fro

<h2 id="h_10ebd173b4">We will refund items that are:</h2><ul><li>Unused.</li><li>&apos;As new&#x2019; in appearance - no signs of wear, use, installation or damage</li><li>In original packaging, which is in perfect condition (including all tags still attached)</li><li>Being returned within 60 days from date of purchase</li><li>(Perishable items with a &quot;use by&quot; or &quot;best before&quot; date must be returned and received by us within 30 days from date of purchase)</li></ul>All details &amp; fine-print can be found here: <a class="intercom-content-link" href="https://www.mtbdirect.com.au/returns-policy" target="_blank">https://www.mtbdirect.com.au/returns-policy</a><hr> You can lodge your return by simply completing the form at the following link: <a href="https://www.mtbdirect.com.au/returns-policy" target="_blank">https://www.mtbdirect.com.au/returns-policy</a> <ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Please note: This Return form MUST&#xA0;be completed before&#xA0;any items are sent back to us for return.<ol start="1" style="margin-bottom: 0cm; margin-top: 0cm; font-family: initial;" type="1"><li style="margin: 0cm; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Once this form is submitted, details on how to post back your return (including the Return Address and the AusPost Capped Price Return Label link) will be available.</li></ol></li></ul>

How to Make a Return

damaged return issue missing packaging

1) Order number

2) Photo of the damaged item

3) Photo of the barcode found on the item


Note: We are unable to accept damage

Before returning any faulty / damaged items back to us please utilise the <a href="https://www.mtbdirect.com.au/pages/contact-us">Contact Us</a> form to be assisted by the next available customer service team member: 1) Order number2) Photo of the damaged item3) Photo of the barcode found on the item <hr> Note: We are unable to accept damaged and faulty items to our warehouse. Instead our customer service crew will let you know what to do and get you sorted with a new item.

Faulty / Damaged Item Return

We aim to have all returns processed within 5&#xA0;business days&#xA0;of receiving them at our warehouse.If you are still waiting on a return we have a couple of steps you can take:<h2 id="h_e44b08519c">Step 1:</h2>Have a look at your tracking, see if it has been delivered to our warehouse. If it hasn&apos;t been delivered then we won&apos;t be able to refund the return. You can view your tracking details by entering into the appropriate link below:<ul><li><a class="intercom-content-link" href="https://auspost.com.au/mypost/track/#/search" target="_blank">AusPost tracking page</a>.</li></ul><hr><h2 id="h_8a2f980eab">Step 2:</h2>If your return was delivered within the past five business days, your return is still being processed and will be refunded shortly.<hr><h2 id="h_b32824344b">Step 3:</h2>If it has been more than 5 business days since your items were delivered to our warehouse, please send your tracking number and order number to our customer service team via the <a href="https://www.mtbdirect.com.au/pages/contact-us">Contact Us</a> page and we&apos;ll get you sorted.

How long will the Return Process take?

Feel free to reach out to our customer service team via the above Contact Us us link to be assisted by the next available team member.

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