Return exchange refund store credit


Unused.


'As new’ in appearance - no signs of wear, use, installation or damage


In original packaging, which is in perfect condition (including all tags still attached)


Being returned within 60 days fro

<h2 id="h_10ebd173b4">We will refund items that are:</h2><ul><li>Unused.</li><li>&apos;As new&#x2019; in appearance - no signs of wear, use, installation or damage</li><li>In original packaging, which is in perfect condition (including all tags still attached)</li><li>Being returned within 60 days from date of purchase</li><li>(Perishable items with a &quot;use by&quot; or &quot;best before&quot; date must be returned and received by us within 30 days from date of purchase)</li></ul>All details &amp; fine-print can be found here: <a class="intercom-content-link" href="https://www.mtbdirect.com.au/returns-policy" target="_blank">https://www.mtbdirect.com.au/returns-policy</a><hr> You can lodge your return by simply completing the form at the following link: <a href="https://www.mtbdirect.com.au/returns-policy" target="_blank">https://www.mtbdirect.com.au/returns-policy</a> <ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Please note: This Return form must&#xA0;be completed before any items are sent back to us for return.<ol start="1" style="margin-bottom: 0cm; margin-top: 0cm; font-family: initial;" type="1"><li style="margin: 0cm; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Once this form is submitted, details on how to post back your return (including the Return Address and the AusPost Capped Price Return Label link) will be available.</li></ol></li></ul>

How to Make a Return

damaged return issue missing packaging

1) Order number

2) Photo of the damaged item

3) Photo of the barcode found on the item


Note: We are unable to accept damage

Before returning any faulty / damaged items back to us please contact one of our customer service staff immediately with: 1) Order number 2) Photo of the damaged item 3) Photo of the barcode found on the item <hr> Note: We are unable to accept damaged and faulty items to our warehouse. Instead our customer service crew will let you know what to do and get you sorted with a new item.

Faulty / Damaged item return

We aim to have all returns processed within 3 business days&#xA0;of receiving them at our warehouse.If you are still waiting on a return we have a couple of steps you can take:<h2 id="h_e44b08519c">Step 1:</h2>Have a look at your tracking, see if it has been delivered to our warehouse. If it hasn&apos;t been delivered then we won&apos;t be able to refund the return. You can view your tracking details by entering into the appropriate link below:<ul><li><a class="intercom-content-link" href="https://auspost.com.au/mypost/track/#/search" target="_blank">AusPost tracking page</a>.</li><li><a class="intercom-content-link" href="https://www.nzpost.co.nz/tools/tracking" target="_blank">NZ Post tracking page.</a></li></ul><hr><h2 id="h_8a2f980eab">Step 2:</h2>If your return was delivered within the past three business days, your return is still being processed and will be refunded shortly.<hr><h2 id="h_b32824344b">Step 3:</h2>If it has been more than 3 business days since your items were delivered to our warehouse, please send your tracking number and order number to our customer service team and we&apos;ll get you sorted.

How long will the Return Process take?

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