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How to Make a ReturnUpdated a year ago

We will refund items that are:

  • Unused.

  • 'As new’ in appearance - no signs of wear, use, installation or damage

  • In original packaging, which is in perfect condition (including all tags still attached)

  • Being returned within 60 days from date of purchase

  • (Perishable items with a "use by" or "best before" date must be returned and received by us within 30 days from date of purchase)

All details & fine-print can be found here: https://www.mtbdirect.com.au/returns-policy



You can lodge your return by simply completing the form at the following link: https://www.mtbdirect.com.au/returns-policy


  • Please note: This Return form must be completed before any items are sent back to us for return.
    1. Once this form is submitted, details on how to post back your return (including the Return Address and the AusPost Capped Price Return Label link) will be available.
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