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Feel free to reach out to our customer service team via the above Contact Us us link to be assisted by the next available team member.

MTB Direct

MTB Direct Help Center

We endevour to dispatch all orders within 24 business hrs from being placed. 

Express Post Orders are prioritised over Standard Post Orders and the dealine for same day dispatch in 10am Monday - Friday. All orders placed after this time will likely be dispatched the following business day.

Public Holidays can also impact processing times as we do not fulfil orders on Public Holidays and this can create a small delay in expected order processing times.

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