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Shipping FAQs

Authority to leave

At the checkout, if you select "Yes" to "Authority to leave parcel if receiver not available?", then this means the delivery driver does not have to obtain a signature to leave the parcel. They can leave it anywhere at the address. For some people,

What does 'Ships from Supplier' mean?

An item that shows a green 'Ships from Supplier' notice above our 'Add to Cart' option means that while we don't currently have this stock in our warehouse, our supplier is able to ship it directly to you from their warehouse (See below). Adding a

Can I pickup my order in person?

Unfortunately, our warehouse is not open to the public. We are online-only and all orders need to be shipped from our warehouse in Melbourne.If it helps, we do accept returns for change of mind / if you don't like an item in your order. You just ne

What Orders are Eligible for Free Shipping?

Free Shipping Eligibility Free shipping is available for most orders over $99, for domestic regular post shipping of non-bulky items. Heavy/Bulky Shipping If your preferred delivery method isn't showing you most likely you have a heavy or bulky item