Shipping FAQs

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Returns

I Received an Incorrect Item

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Exchanges

Returns and Exchanges

Authority to leave

What does 'Ships from Supplier' mean?

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If I order now when will I receive my order?

Import duties and taxes

Which brands cannot be shipped overseas

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Phone support

My Gift Certificate or Discount Code isn't Working

Gift Vouchers & Promo Codes

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Order Changes

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Payment

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Prices

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Order in an item we don't stock

Out of Stock

How do I Know What Size Gear to Buy?

Size guide: Measuring for Full Face Helmets

How to find a shoe that fits

Sizing

Stock and Product Info

How to Adjust a Rear Derailleur

Bottom Bracket and Crank Help

Derailleur Cage Lengths

Drivetrain

All Helmets Meet AUS and/or NZ Safety Standards

Protective Gear

What Size Headset do I Need?

Frame Parts

Understanding shock and hardware sizing

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Crash Replacement

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Warranty

Warranty & Crash Replacement

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Nominate your club for Dollars for Dirt

Information about Dollars for Dirt

Dollars for Dirt

Dollars for Dirt and Sponsorship

Blog Posts

What Dropper Post fits my bike?

Dropper Post