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help@mtbdirect.com.au

MTB Direct

MTB Direct Help Center

Please check out our returns page for guidance on processing your return request: https://www.mtbdirect.com.au/pages/returns-policy

Return Request

If you need to lodge a warranty claim for assessment, please fill out the warranty form here and one of our team will get back to you asap - https://www.mtbdirect.com.au/pages/warranty-assessment-and-claim-submission

Warranty Submission

Thanks for reaching out in relation to our Price Match Promise. If you could kindly provide us with the below we can review your request:

- Exact details of the product.
- Direct link to advertised competitor price required.

Looking forward to hearing from you.

Price Match Promise

We ship to a large range of countries around the world! To see if your country is currently serviced, please add an item to your cart, progress to checkout and select your country. 

Please note that we cannot ship certain brands and items internationally based on supplier agreements:
https://www.mtbdirect.com.au/pages/shipping

International Shipping

We endevour to dispatch all orders within 24 business hrs from being placed. 

Express Post orders are prioritised and the dealine for same day dispatch in 10am Monday - Friday. 

All orders placed after this time will likely be dispatched the following business day.

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