Gift Vouchers & Promo Codes

Order Changes

Payment

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MTB Direct

Placing, changing or paying for an order. Help with payment bugs.

Order and payments

Change/ Cancel Order

How to Make a Return

Faulty / Damaged Item Return

How long will the Return Process take?

Returns

I Received an Incorrect Item

Incorrect Item or Problem with Order

Can I Exchange an Item?

Exchanges

Returns and Exchanges

Does MTB Direct Price Match?

Price Match Promise

Is There Crash Replacement Available?

Crash Replacement

What if I have a faulty item or warranty claim?

Warranty

Warranty & Crash Replacement

Authority to leave

What does 'Sent directly from partner' mean?

Can I pickup my order in person?

What Orders are Eligible for Free Shipping?

Shipping FAQs

If I order now when will I receive my order?

Delivery Time

Import duties and taxes

Which brands cannot be shipped overseas

Do you ship overseas?

International Orders

Shipping

Rider, Event & Club Sponsorship

Sponsorship

Phone support

Phone Support

My Gift Certificate or Discount Code isn't Working

Can I Cancel my Order?

Can I make a change to my order?

How will an order look on my credit card?

Finance Options

How can I pay for my order?

When will an Out of Stock item be back?

Order in an item we don't stock

Out of Stock

How do I Know What Size Gear to Buy?

Size guide: Measuring for Full Face Helmets

How to find a shoe that fits

Sizing

Stock and Product Info

Bottom Bracket and Crank Help

Derailleur Cage Lengths

Drivetrain

What Size Headset do I Need?

Frame Parts

Understanding shock and hardware sizing

Suspension

What Dropper Post fits my bike?

Dropper Post

How to choose the right brake mount

Brakes

Technical MTB help