Orders you place with us will appear on your bank/credit card statement with the description: "MTB Direct" or can show as SP MTBDIRECT.COM.AU BRISBANE AU

Orders you place with us will appear on your bank/credit card statement with the description: &quot;MTB Direct&quot; or can show as SP MTBDIRECT.COM.AU BRISBANE AU

How will an order look on my credit card?

Absolutely! Because we use secure payment gateways, we (our system and our staff) will never see your full credit card details. 

If you choose to store your credit card details for future use on the site, please note that your details are still just

Absolutely! Because we use secure payment gateways, we (our system and our staff) will never see your full credit card details. 

If you choose to store your credit card details for future use on the site, please note that your details are still just as secure. We use a &quot;token payments&quot; solution which means that the secure payment gateway provides a Token ID (a random code) that is stored in our system and can only ever be used again on our site. Your token ID is not vulnerable to use on other sites.

Are my credit card detail secure?

We do indeed have finance options. If eligible, you can choose to use AfterPay or Zip at checkout. For current terms and conditions (Including minimum spend values) please visit the below links for each of the respective payment methods:Afterpay - ht

We do indeed have finance options. If eligible, you can choose to use AfterPay or&#xA0;Zip at checkout.&#xA0; For current terms and conditions (Including minimum spend values) please visit the below links for each of the respective payment methods: Afterpay - <a href="https://www.mtbdirect.com.au/pages/afterpay" id="isPasted">https://www.mtbdirect.com.au/pages/afterpay</a> Zip - <a href="https://www.mtbdirect.com.au/pages/zip-own-it-now-pay-later" id="isPasted">https://www.mtbdirect.com.au/pages/zip-own-it-now-pay-later</a>

Finance Options

We accept MasterCard, Visa, AMEX, PayPal, as well as AfterPay (on applicable orders/to approved purchasers). 

All credit card payments are processed through the E-way Payment Gateway, a PCI DSS compliant gateway that securely captures and processes

We accept MasterCard, Visa, PayPal, Apple Pay and Google Pay as well as AfterPay and Zip (on applicable orders/to approved purchasers). All credit card payments are processed through the Shopify Payments terminal. Shopify Payments is PCI compliant and 3D secure with payment data encryption protection.&#xA0; You can also choose to use PayPal, an incredibly secure and reliable gateway. You can choose to use your PayPal account for a seamless, quick checkout experience. And if you wish to use your credit card via the PayPal gateway, you can do that as well. You will be given the option to do this once you reach the PayPal page (after finalising your order at the checkout). We do not accept payment by Direct Deposit. However, if you wish to use funds from your bank account to pay for an item, we suggest setting up or using your PayPal account. This will allow you to set a bank account as the funding source.

How can I pay for my order?

Hit up one of our Customer Service legends if these articles didn't give you what you need.
help@mtbdirect.com.au

MTB Direct

Payment

Order and payments

How to Make a Return

Faulty / Damaged item return

How long will the Return Process take?

Returns

I Received an Incorrect Item

Incorrect Item or Problem with Order

Can I Exchange an Item?

Exchanges

Returns and Exchanges

Authority to leave

What does 'Ships from Supplier' mean?

Can I pickup my order in person?

What Orders are Eligible for Free Shipping?

Shipping FAQs

If I order now when will I receive my order?

Delivery Time

Import duties and taxes

Which brands cannot be shipped overseas

Do you ship overseas?

International Orders

Shipping

My Gift Certificate or Discount Code isn't Working

Gift Vouchers & Promo Codes

Can I Cancel my Order?

Can I make a change to my order?

Order Changes

When will an Out of Stock item be back?

Order in an item we don't stock

Out of Stock

How do I Know What Size Gear to Buy?

Size guide: Measuring for Full Face Helmets

How to find a shoe that fits

Sizing

Stock and Product Info

How to Adjust a Rear Derailleur

Bottom Bracket and Crank Help

Derailleur Cage Lengths

Drivetrain

All Helmets Meet AUS and/or NZ Safety Standards

Protective Gear

What Size Headset do I Need?

Frame Parts

Understanding shock and hardware sizing

Suspension

What Dropper Post fits my bike?

Dropper Post

How to choose the right brake mount

Brakes

Technical MTB help

Is There Crash Replacement Available?

Crash Replacement

What if I have a faulty item or warranty claim?

Warranty

Warranty & Crash Replacement

Rider, Event & Club Sponsorship

Sponsorship

Phone support

Phone Support

Does MTB Direct Price Match?

Price Match Promise