Our products are shipped to you as we receive them from our suppliers with our warehouse operating 100% off barcode scanning. However, there is always a small possibility of an incorrect item or wrongly barcoded item being shipped. If that&apos;s the case, we&apos;ll get you sorted!<hr>If you have received an incorrect item we will need a couple of photos so we can get you sorted as quickly as possible. We will need photos of:<ol><li>The complete item</li><li>The barcode found on the item, tag or product packaging. (Note: this is not the shipping label)</li></ol><hr>If you send these &amp; your order number through to our customer service team via the <a href="https://www.mtbdirect.com.au/pages/contact-us">Contact Us</a> we&apos;ll get you sorted ASAP!

I Received an Incorrect Item

Feel free to reach out to our customer service team via the above Contact Us us link to be assisted by the next available team member.

MTB Direct

Incorrect Item or Problem with Order

Returns and Exchanges

Change/ Cancel Order

How to Make a Return

Faulty / Damaged Item Return

How long will the Return Process take?

Returns

Can I Exchange an Item?

Exchanges

Does MTB Direct Price Match?

Price Match Promise

Is There Crash Replacement Available?

Crash Replacement

What if I have a faulty item or warranty claim?

Warranty

Warranty & Crash Replacement

Authority to leave

What does 'Sent directly from partner' mean?

Can I pickup my order in person?

What Orders are Eligible for Free Shipping?

Shipping FAQs

If I order now when will I receive my order?

Delivery Time

Import duties and taxes

Which brands cannot be shipped overseas

Do you ship overseas?

International Orders

Shipping

Rider, Event & Club Sponsorship

Sponsorship

Phone support

Phone Support

My Gift Certificate or Discount Code isn't Working

Gift Vouchers & Promo Codes

Can I Cancel my Order?

Can I make a change to my order?

Order Changes

How will an order look on my credit card?

Are my credit card detail secure?

Finance Options

How can I pay for my order?

Payment

Order and payments

When will an Out of Stock item be back?

Order in an item we don't stock

Out of Stock

How do I Know What Size Gear to Buy?

Size guide: Measuring for Full Face Helmets

How to find a shoe that fits

Sizing

Stock and Product Info

How to Adjust a Rear Derailleur

Bottom Bracket and Crank Help

Derailleur Cage Lengths

Drivetrain

All Helmets Meet AUS and/or NZ Safety Standards

Protective Gear

What Size Headset do I Need?

Frame Parts

Understanding shock and hardware sizing

Suspension

What Dropper Post fits my bike?

Dropper Post

How to choose the right brake mount

Brakes

Technical MTB help