Our products are shipped to you as we receive them from our suppliers. However, there is always a small possibility of an incorrect item or wrongly barcoded item being shipped. If that&apos;s the case, we&apos;ll get you sorted!<hr>If you have received an incorrect item we will need a couple of photos so we can get you sorted as quickly as possible. We will need photos of:<ol><li>The complete item</li><li>The barcode found on the item or tag (Note: this is not the shipping label)</li></ol><hr>If you send these &amp; your order number through to our customer service team we&apos;ll get you sorted ASAP!

I Received an Incorrect Item

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MTB Direct

Incorrect Item or Problem with Order

Returns and Exchanges

How to Make a Return

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How long will the Return Process take?

Returns

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Exchanges

Authority to leave

What does 'Ships from Supplier' mean?

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What Orders are Eligible for Free Shipping?

Shipping FAQs

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Which brands cannot be shipped overseas

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International Orders

Shipping

Phone support

My Gift Certificate or Discount Code isn't Working

Gift Vouchers & Promo Codes

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Order Changes

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Prices

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Order in an item we don't stock

Out of Stock

How do I Know What Size Gear to Buy?

Size guide: Measuring for Full Face Helmets

How to find a shoe that fits

Sizing

Stock and Product Info

How to Adjust a Rear Derailleur

Bottom Bracket and Crank Help

Derailleur Cage Lengths

Drivetrain

All Helmets Meet AUS and/or NZ Safety Standards

Protective Gear

What Size Headset do I Need?

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Understanding shock and hardware sizing

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Crash Replacement

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Warranty & Crash Replacement

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Nominate your club for Dollars for Dirt

Information about Dollars for Dirt

Dollars for Dirt

Dollars for Dirt and Sponsorship

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What Dropper Post fits my bike?

Dropper Post