Crash Replacements

Generally speaking, an item damaged during use or in a crash will not be covered under warranty, unfortunately, crashes and damage are a part of mountain biking. 

There are however, a growing number of brands offering a crash replacement program for their products.

Helmet Crash Replacement

The exception is some brands of helmets that offer a crash replacement policy. Each brand has a different policy, and the policies change from time to time, so we usually need to consult the importer to find out what they can offer on a case-by-case basis.

If you purchased a helmet through us and it's been damaged in a crash, contact us with your original invoice and images of the damaged helmet and we'll contact the importer to discuss a crash replacement.

Please note this does not apply to all brands and the list is regularly changing - contact us to find out whether your helmet is covered.