Can I Exchange an Item?Updated a month ago

We don't offer item swaps or exchanges - we find it's difficult to ensure we have the right item, at the right time, and avoid human error in the swap process.

Instead, we accept items back for return and issue a refund.

All details on how to do a return are available here:

Australia:
https://www.mtbdirect.com.au/returns-policy

If you need any further assistance or have any follow up questions feel free to reach out to our customer service team via the Contact Us page.