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Can I Exchange an Item?Updated 2 years ago

We don't actually do item swaps or exchanges - we find it's difficult to ensure we have the right item, at the right time, and avoid human error in the swap process.

Instead, we accept items back for return and issue a refund.


All details on how to do a return are available here:


Australia:
https://www.mtbdirect.com.au/returns-policy


New Zealand:

https://www.mtbdirect.co.nz/returns-policy

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